Does anyone have any feedback on this company? I took out a 1GB VPS a few months ago for some personal website hosting and general usage. I was really impressed with their service at first - I bought a US server, but was promised a free migration to a UK server when they were in stock. This went smoothly.
It was going fine until I started to have really bad slow downs on the server. I asked for them to migrate me to another node. They did this and then I started to have problems accessing the server (see my other thread recently). I realise these kinds of providers do not offer full technical support, but I would expect the service to work at a minimum. Over the past few days I've re-opened existing tickets to say that issues that were fixed have occurred again. I get one line responses saying it is my iptables configuration. As I haven't made any changes to iptables on my server, how can this be my issue? iptables is something that I don't fully understand, so I don't mess with it!
I took out a second service with them so that I could have both a UK and a US server. This morning my uptime monitor says the US server is not responding. Sure enough a ticket to the provider says that someone has been misusing my server. Their only suggestion is to reinstall the image. Does this sound like a normal suggestion to a problem like this?
I suppose I am a little disapointed that i've been using VPS's for hobby reasons for a while and have had no real problems with them. Now that I am hosting a few personal websites I seem to have these issues so my only options are to stay with the provider or look into migrating my websites elsewhere.