I basically never make tickets and am too lazy to make them during down time / assume someone else did. So I've never needed help or support from any of my VPS providers (I did make a ticket for IPV6 addresses once). Reading comments on LEB etc it looks like customers are constantly ticketing their providers, is that because providers have a ton of issues on their end or is it because the end user is requesting support that would fall in the managed category (like help with moving their site/wordpress blog over, etc)? If the request falls under managed why do VPS providers help customers with that since majority are unmanaged? I find it hard to believe all these providers have so many issues on their end that they're constantly addressing tickets which are their fault. I'm just generally curious... :P
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